The Future of Your FluidSurveys Account
Help Center

The Future of Your FluidSurveys Account

IMPORTANT! As of October 1, 2016, FluidSurveys no longer accepts new signups or subscription renewals. You'll have access to all of your paid features until your plan expires.

FluidSurveys was acquired by SurveyMonkey in the summer of 2014. FluidSurveys is proud to be part of SurveyMonkey and committed to helping you make better decisions.

As of October 1, 2016, FluidSurveys no longer accepts new signups and will discontinue all subscription renewals. If you’re on a paid FluidSurveys plan, you will have access to all of your paid features until your plan expires. We strongly recommend exporting your data and exporting your surveys prior to your account expiring.

If you are interested in transitioning to SurveyMonkey we have prepared a webinar and the following FAQ to help. We also encourage you to check out the SurveyMonkey help center to answer any additional questions.

SurveyMonkey Account & Data

Will my data transfer from FluidSurveys to SurveyMonkey when I switch?

No. In order to keep your data you will need to export it from your FluidSurveys account. To continue to use any surveys you have created in FluidSurveys, you need to recreate them in your SurveyMonkey account. To analyze responses collected with FluidSurvey, you will need to enter them manually into your SurveyMonkey account. You can easily transfer your FluidSurveys contacts into Survey monkey by exporting them from FluidSurveys and then importing them into SurveyMonkey.

How do I export my data from FluidSurveys?

To export your FluidSurveys surveys as either Word doc or PDF see: Exporting of Printing Your Survey.

To export your FluidSurveys responses in a variety of formats see: Exporting your Responses.

To export a .csv file of your contacts from FluidSurveys:

  1. Select Contacts from the Tools drop down in upper left toolbar of your FluidSurveys account.
  2. Select All Contacts up the upper left corner of the contacts page, make sure all contacts are selected.
  3. Select Export Selected Contact(s) from the Actions menu in the upper right corner. This will export a .csv file containing all of your contacts that you can then import into SurveyMonkey.
How long can I keep access to my FluidSurveys account?

You will have access to your FluidSurveys account only until your membership is up. In order to ensure that you do not lose any of your data it is very important that you export it before you account membership ends.

Will my FluidSurveys data be moved to the United States?

No. Your FluidSurveys data won't be moved outside of Canada.

Since FluidSurveys stores their data in Canada, can I request that my SurveyMonkey data be stored outside the US?

We’re unable to fulfill any requests to store SurveyMonkey data outside of the U.S.

Rest assured we’ve never received a request from the U.S. government for any survey data, and we don’t believe there is any reason to store your data outside the US. As long as you abide by our Terms of Use, there is little reason for the U.S. government to make such a request.

Does SurveyMonkey offer a White Label experience? How can I brand my surveys?

On our Platinum plan, you can choose the domain to create a White Label URL for your survey. We also offer the ability to customize your survey with your own branding. You may create a custom URL ending to make the link more relevant to your survey and respondents.

SurveyMonkey doesn’t support vanity URLs or custom subdomains for individual accounts at this time.

If you are on any SurveyMonkey professional plan you can create a custom theme for your surveys. You can also add a logo to surveys. At this time, you can’t use CSS to customize the look of your survey.

Does SurveyMonkey offer seats or teams?

Yes. SurveyMonkey offers teams. If you’re interested in a team of more than 3 users then please contact our Sales team.

How do I add multiple users or seats in SurveyMonkey?

When you create a team, you become the Primary Admin and your entire team gains access to team collaboration features, like Sharing Surveys and Library. You can invite people to join your team via email, or you can create a team sign-up page where people in your organization can send invites to themselves to join.

Does SurveyMonkey offer SSO, Single Sign On?

Yes. If you’re interested in enabling Single Sign-On (SSO) for your Team, then please contact our Sales team.

Does SurveyMonkey allow me to choose the access level or permissions for team members?

If you are a Primary Admin in a team, you may assign each member of the team an Admin or User role. These roles are preset with permissions and can’t be customized. Read more about teams.

SurveyMonkey Surveys & Features

Does SurveyMonkey Support FluidSurveys Question Types?

SurveyMonkey supports many FluidSurveys question types. Our form builder product, Wufoo, supports payments and file uploads. See the chart below to see how FluidSurveys questions map to SurveyMonkey’s.

Question Type Chart
FluidSurveys Question TypeSurveyMonkey Question Type
Checkbox GridMatrix/Rating Scale withAllow More than One Answer
Dropdown GridMatrix of Dropdown Menus
CheckboxMultiple Choice with Allow More than One Answer
Drop DownDropdown
Text Response GridMultiple Text Boxes
Text ResponseSingle Text Box or Comment Box
Section HeadingText
Multiple ChoiceMultiple Choice
Multiple Choice GridMatrix/Rating Scale
Net PromoterNet Promoter® Score (NPS)
Max Differential ScaleMatrix/Rating with Forced Ranking
Semantic DifferentialNo direct equivalent. Closest match is to use a Matrix/Rating to create a Likert Scale
Drill DownNo direct equivalent, but same type of behavior can be created with dropdowns questions and skip logic
Yes/NoNo direct equivelant but you can create one using a 2 option Multiple Choice
File UploadFile Upload
Payment QuestionNo current equivalent. However, you can use our form builder product, Wufoo to create a form that accepts payments using Stripe, PayPal, and other payment platforms.
TimerNo current equivalent
Score DisplayNo current equivalent
NatrixNo current equivalent
Hidden FieldNo current equivalent
JavascriptNo current equivalent
Image Heat MapNo current equivalent
3D MatrixNo current equivalent
Web Service QuestionNo current equivalent
Image Hot SpotNo current equivalent
SignatureNo current equivalent
DatasourceNo current equivalent
Group/RankNo current equivalent
Does SurveyMonkey Offer Logic Features?

SurveyMonkey offers a variety of logic features. See the chart below to see how FluidSurveys features map to SurveyMonkey’s.

FluidSurveys FeatureSurveyMonkey Feature
Advanced Branching WizardAdvanced Branching
Advanced Expressing PipingAdvanced Piping
ExtractionCarry Forward
GET VariablesCustom Variables
Are SurveyMonkey surveys mobile responsive? Can I add them to a mobile app?

Yes. SurveyMonkey surveys are mobile responsive, and optimized for desktop, tablet and mobile resolutions on Android and iOS devices. We also offer a mobile SDK if you are interested in adding surveys to your Android or iOS mobile app.

How can I create a multilingual survey using SurveyMonkey?

Currently, we don’t have a way to toggle through survey languages on a single version of the survey. As an alternative, you may create a survey in each language you need. However, if you need to combine the survey results for each language, you need to do this manually offline. Each question on a survey is considered separate, and there isn’t a way to combine the data of multiple questions.

Can I create a survey using a template?

SurveyMonkey has designed survey templates for most topics. Our survey templates are written by experts and completely customizable, so you can edit our sample survey questions or add new ones. By using one of our sample survey templates, you’ll get actionable data you can count on.

Can I use a survey panel service like Cint to buy responses?

SurveyMonkey Audience allows you to buy survey responses for any survey you create on SurveyMonkey. You can target respondents based on specific attributes, like gender, age, income, employment status, and more to get answers from the people whose opinions you need.

Does SurveyMonkey offer 3rd Party Integrations or an API?

SurveyMonkey integrates with over 30 popular platforms and applications including Marketo, Zapier, Zendesk, and MailChimp just to name a few. Check out a full listing. We also offer a REST-based API if you are interested in creating a custom application.

Can I create a quiz with scoring on SurveyMonkey?

Yes. You can use SurveyMonkey to make quizzes.

Does SurveyMonkey support Offline or Kiosk mode surveys?

SurveyMonkey does not yet support ‘Offline’ mode. For some collector types, you can turn on Multiple Responses if you want people to take the survey more than once or if you plan to have respondents answering your survey on shared computers, like in a kiosk or computer lab. You can also use kiosk mode in our iOS or Android app, to set up a survey taking station using a mobile device.

How can I track or share my responses using SurveyMonkey?

SurveyMonkey offers a number of ways to track survey respondents and when you send your survey via email invitation, each recipient receives a unique survey link that ties their survey response to their email address, which you can see when analyzing your results. SurveyMonkey also offers Platinum customers the ability to add custom variables to survey URLs.

Survey Alerts email you a daily overview of your survey responses. We don’t send individual email notifications to you or to respondents after every survey is completed. To be notified each time you get a response, you can use SurveyMonkey’s Integration with Zapier or use SurveyMonkey’s API to set up webhooks.

You can share share reports online through a public or password protected link and export your responses into a variety of formats: PDF, XLS, CSV, Google Sheets, and SPSS. SurveyMonkey also has a number of partner Integrations that allow you to analyze and visualize your survey responses.

Security & Compliance

Where are SurveyMonkey servers located and how are they secured?

SurveyMonkey servers are located in the United States. Our information systems infrastructure (servers, networking equipment, etc.) is collocated at third party SSAE 16/SOC 2 audited data centers. We own and manage all of our equipment located in those data centers. Our data centers are staffed and surveilled 24/7. Access is secured by security guards, visitors logs, and entry requirements such as passcards and biometric recognition. Our equipment is kept in locked cages. Read more about how SurveyMonkey treats your data.

Does SurveyMonkey offer SSL for secure data collection?

SSL Is available on all SurveyMonkey plans. Users can determine whether to collect survey responses over secure, encrypted SSL/TLS connections. All other communications with the website are sent over SSL/TLS connections. Secure Sockets Layer (SSL) and Transport Layer Security (TLS) technology (the successor technology to SSL) protect communications by using both server authentication and data encryption. This ensures that user data in transit is safe, secure, and available only to intended recipients. Read more about SSL encryption.

Is SurveyMonkey HIPAA compliant?

Yes. SurveyMonkey is considered “HIPAA Compliant” meaning we offer a service that enables covered entities to collect and manage PHI through surveys in a manner compliant with HIPAA. As part of offering this service, SurveyMonkey ensures that it operates in a way that is consistent and compatible with those laws and SurveyMonkey’s role as a business associate to a covered entity user. Read more about HIPPA Compliance.

Are SurveyMonkey surveys accessible to people with disabilities?

You can use SurveyMonkey to create accessible surveys that are compliant with Section 508 standards. Section 508 is a United States federal law that requires that all electronic and information technology used by the federal government be accessible to people with disabilities. Read more about 508 Complaince.

Where can I find SurveyMonkey’s Privacy Policy, Security Statement, and Terms of Use?

Privacy and security is top priority at SurveyMonkey. Read our Privacy Policy and Security Statement.

Terms of Use are posted on our website as well as agreed to when creating a new account. You may view the terms here

When is my data deleted?

When you delete a survey or responses from your FluidSurveys account, we'll permanently delete them after 30 days. Backups of deleted surveys or responses may remain in our systems for up to 180 days.

SurveyMonkey Billing & Support

What payment methods does SurveyMonkey accept?

The payment methods available to you depend on the plan type and billing country. You’ll see a list of all the payment methods available to you after you choose the country on the SurveyMonkey checkout page. A full list of supported payment methods can be found here.

Do subscriptions auto-renew?

For your convenience, SurveyMonkey pro and team plan subscriptions auto-renew by default to ensure you don’t lose access to pro features at your next billing date. Auto-renew may be disabled at anytime from with the account billing settings. Read more about renewals.

Where can I add new or updated billing information?

Billing information including new and past invoices, as well as payment information is stored within your account in the Billing Details console. Read more about billing details.

How do I contact support and what are the support hours?

Our team of survey and solution specialists are available by email 24/7/365. Our Platinum subscribers receive expedited email responses and lightning fast phone support between the hours of 3am - 8pm (EST). Contact us.

Does SurveyMonkey offer live onboarding webinars?

Yes. Check out our live or recorded webinars and signup: here.