Canceling Your Account
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FluidSurveys Help > Managing Your Account & Surveys > Account, User and Permission Management

Canceling Your Account

We’ll be sorry to see you go! To cancel your subscription:

  1. Click the email address drop down menu in the upper right of your account.
  2. Select User Preferences.
  3. Under Membership, select Manage.
  4. Click Cancel this subscription and let us know why you’re canceling.
  5. Submit the form and we’ll send you an email confirming the cancellation.

Canceling your subscription takes effect immediately, and will revert your account to a Free Plan. You can continue to view the surveys and reports you made on the paid plan, but editing your surveys while on the free plan will permanently remove any paid features like piping or skip logic. Upgrading back to a paid plan in the future will restore your data, so long as it hasn’t been modified from a Free Plan.

Prorated Refunds

We don’t offer refunds for unused time on your plan. If you want to use paid features for the full billing period you should cancel your subscription on the last day. To find your plan’s expiration date, click the email address drop down menu in the upper right of your account.