Adding Users to Multi-User Accounts
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Adding Users to Multi-User Accounts

FluidSurveys is no longer selling multi-user accounts. If you are looking to collaborate on a survey, check out SurveyMonkey team plans.

If you have a multi-user account you can add users of different types and organize them into groups and divisions. Admins are the only kind of user that has the ability to create new users. You can create as many users as your plan allows.

To add a new user:

  1. Select Users from the account name drop down in the upper right corner.
  2. Click Add User.
  3. Enter a valid email address for your user. An invitation to their user account will be sent to this email.
  4. Select a Member Type. See below for details.
  5. Optionally add your user to groups or divisions.
  6. Add a message to the bottom of the email that is sent to your user when they are invited to the account. Email reads, “Hello, You have been added as a member on training. To confirm your membership, please follow this link: [Link] If the link above is not active/clickable, please copy and paste the following URL into your browser’s addressbar: [longform link]” [ANY ADDED MESSAGE].
  7. Optionally unselect Send notification to user. When this is selected users automatically receive an invitation email for their account. If you unselect it you will need to manually activate the user, reset their password, and distribute account information to the users yourself. Activate and reset user passwords using the Actions menu in the users list.
VIDEO: Adding Users to a Multi User Account
If you are an admin who is NOT the account owner you will not be able to see users you create in your Users list unless you also add them to a group or division that you manage.
Member TypeDescriptionCan create groups?Can Manage Groups?Can Create DivisionsCan Manage DivisionsCan create and share surveys?
AdminUser with the most default permissions.YesYes, if they create the group OR the group is in a division they are the admin to.NoYes, if the account owner makes them an admin for the division.Yes
MemberGeneric user whose permissions can be set in a variety of ways.YesYes, if they create the group.NoNoYes
CollectorA user who only has permission to collect survey responses and potentially to create new collectors.NoNoNoNoNo